Rental Return Agent

Job Information

Job Title: Rental Return Agent

Salary: £26,545.00

Hours: Full time, temporary (until 30th September), rotational shift pattern Monday – Sunday

Location: Edinburgh, Midlothian, United Kingdom

• Ensure rental vehicles are returned in a timely and orderly manner and inspected for readiness for the next rental.
• Interact with customers, process rental agreements and payments.
• Conduct vehicle inspections, documenting any damages or issues and assessing charges.
• Clarify final charges, collect signed rental agreement receipts.
• Provide assistance with directions and travel information.
• Resolve customer complaints and issues professionally.
• Maintain accurate records and complete necessary paperwork.
• Organise the rental car lot and maintain safety and security protocols.

• High school diploma or equivalent.
• Fluency in spoken and written English.
• Prior customer service experience in car rental, retail or hospitality (1-2 years preferred).
• Valid driver’s licence with a clean driving record.
• Willingness to work flexible schedules including weekends.
• Proficiency in communication and interpersonal skills.
• Team‑oriented approach.
• Ability to handle multiple tasks and thrive in a fast‑paced environment.
• Friendly, upbeat, proactive attitude.

• 33 days holiday inclusive of bank holidays.
• Employee Assistance Programme (EAP) with 24/7 support for mental health and well‑being.
• Employee discounts on car rental across Avis Budget Group (including Zipcar).
• Opportunity to earn monthly commission.