Customer Service Assistants; EIF

Customer Service Assistants (EIF - Fixed Term)

Edinburgh Lyceum

at 23:30

We’re looking for enthusiastic, customer-focused Customer Service Assistants to join our team in August, supporting performances as part of the Edinburgh Fringe Festival.

You will love working with members of the public, be passionate about delivering outstanding customer service and enjoy working in a lively, fast-paced environment. As part of our Front of House team, you’ll bring energy and initiative — engaging with audiences, maximising sales across all areas of the venue, and creating memorable moments that keep guests coming back.

You’ll be confident behind the bar, serving drinks with speed, skill, and a smile, while spotting every opportunity to enhance the customer experience. You’ll play a key role in welcoming audiences, assisting with seating and safety, and driving sales across our bars and merchandise points. We’re looking for people who don’t just serve customers — but engage with them, spot opportunities, and take pride in going the extra mile.

If you’re confident, people-oriented, and enjoy working in a high-energy, performance-led environment, this could be the perfect role for you.

• Deliver exceptional, friendly, and efficient customer service to every guest.
• Confidently promote and sell food, drink, and merchandise to maximise revenue opportunities.
• Anticipate audience needs and take initiative to enhance their overall experience.
• Handle cash and card transactions accurately and responsibly.
• Maintain the cleanliness, safety, and presentation of all Front of House and bar areas.
• Support the smooth running of performances — greeting guests, checking tickets, and assisting with audience management.
• Uphold licensing, health & safety, and security procedures.
• Represent The Lyceum’s values and champion our commitment to hospitality, creativity, and inclusion.

Average of 19 hours per week between 3 and 30 August 2026. Hours may vary week to week depending on operational requirements.

Applicants must be available to work across all shows from 7–29 August, including evenings and matinee performances. In addition, you will be required to attend one mandatory training session prior to the shows commencing on 7 August.

Salary: £13.45 per hour

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