Head of Customer Experience & Insight
Job in
City of Edinburgh, Edinburgh, City of Edinburgh Area, EH1, Scotland, UK
Listed on 2026-06-15
Listing for:
Scottish Federation of Housing Associations
Full Time
position Listed on 2026-06-15
Job specializations:
-
Customer Service/HelpDesk
Client Relationship Manager, Customer Success Mgr./ CSM -
Management
Client Relationship Manager
Job Description & How to Apply Below
The Scottish Federation of Housing Associations is seeking a Customer Experience Manager to lead strategic customer-facing services across Clyde Valley Group. You will ensure customer perspectives shape service design and operations.
This role involves managing the Customer Contact Centre and engaging with teams to improve services through customer insight. A strong commitment to equity and team culture development is essential. The position offers a competitive salary between £58,052 and £61,206, along with generous benefits and flexible working arrangements.
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