Customer Advisor

Customer Advisor

Reference: JUN

Expiry date: 14:43, Mon, 13th Jul 2026

Location: Peterlee

Salary: Competitive

Kickstart your new career as a Customer Advisor with Auxillis!

Location: Based in our Peterlee HQ with hybrid working options after probation.

Working Hours: 37.5 hours per week, with shifts between 8am and 9pm Monday-Friday, and between 8am and 6pm on weekends.

Salary: Starting from £25,004 with the opportunity to increase as your experience grows, plus:

• Monthly Performance Bonus – Earn up to an additional £330 per month (up to £3,960 annually if you’re at the top of your game)
• Ace Award Scheme – Additional rewards for outstanding feedback

Be a Customer Advisor Superstar!

Every call, every customer interaction, every moment counts. As a Customer Advisor, you’re more than just a voice on the line – you’re the reassuring presence guiding customers through their claims process right after an accident. Your compassion and natural ability to put your customers at ease can turn a stressful moment into a manageable one. This is a job for those who believe in the power of people helping people.

Why Auxillis?

We believe in nurturing talent and are committed to creating an inclusive workplace where everyone feels respected, supported, and empowered to succeed. With comprehensive training, we’ll ensure you have all the tools to deliver the best possible service to your customers.

If you’re customer-focused, empathetic, and have a keen eye for detail, we’d love to talk to you about joining our team!

Join us as a Customer Advisor and enjoy some outstanding benefits …

• Annual Leave – Start with 24 days, increasing to 26 days with service, plus the flexibility to buy or sell up to 5 extra days each year. Includes public holidays and an extra birthday off.
• Pension – Employer contributions of 3%.
• Financial Benefits – Free life assurance, a save-as-you-earn scheme, a colleague referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers like Tesco, Asda, Currys, B&Q, and Wickes.
• Wellbeing & Lifestyle Services – Access our colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.
• Community & Culture – We foster a welcoming community that celebrates cultural events and holidays, making everyone feel part of our work family. Enjoy regular onsite visits from vendors, and free, secure parking for a hassle-free commute.
• Motoring Benefits – Exclusive Colleague vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.
• Stream – A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers more discounts on your shopping.

We are agile. We are experts. We are imaginative. We are reliable.

We’re committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We’re here to support you.