Customer Service Representative

Overview

Customer Service Representative – Edinburgh, Standard Life House, Edinburgh (EH1 2DH
). Salary: £24,479 per year. You will join a people and technology‑driven business, supporting customers via front‑line telephony. You will handle enquiries about life assurance, savings, investments, pension plans, and manage policy processing and updates to ensure a smooth customer experience.

You will provide seamless service during important moments for customers, ensuring accurate and timely resolution of queries and maintaining policy details.

• Passionate about delivering a seamless customer experience with empathy and respect, and able to remain calm under pressure.
• Excellent listening, strong verbal and written communication skills, able to simplify complex matters.
• Great problem‑solving, flexible and adaptable to changing priorities.
• Comfortable using multiple IT applications, with attention to detail.
• Proficient in Microsoft Office (Word & Excel).
• Excited to work with a diverse community and be part of a supportive workplace culture.
• Passionate about learning and sharing knowledge to enhance skills and develop best practice.
• Focused on living our values – integrity / respect for the individual / leading change / learning and sharing / excellence.

• Real Living Wage employer.
• No weekend or evening working.
• 31 days annual leave (includes UK Bank Holidays).
• Annual discretionary bonus eligibility.
• Contributory pension scheme (up to 6% matching), Group Life Assurance and Group Income Protection.
• Supportive people policies – Carer’s Leave, Foster Leave, Fertility Leave, Retirement Leave and an Annual volunteering day.
• Wellbeing programme with health checks, nutritional advice, second medical opinion option, employee assistance programme and mental, physical and financial support.
• Personal and career development opportunities.
• Perks at Work (expansive online discounted shopping).
• Car lease scheme and Jaguar Land Rover discount.
• Cycle to Work scheme and interest‑free season ticket loans.

Diligenta is a provider of outsourced administration services to the UK Life Assurance and Pensions market. We leverage technology to support customers through critical calls. We celebrate diversity and are committed to an inclusive environment for all employees. We encourage applications from people of all backgrounds, experiences and perspectives.

We welcome applications from people of all backgrounds and are committed to providing equal opportunity.