Customer Service Assistant

Seasonal Customer Service Assistant – Edinburgh

Contract:

Fixed Term Contract (FTC) until 2nd October 2026, 16 hours per week.

Hourly Rate: £13.45 (plus holiday pay, £15.07 per hour in total).

Working Hours:

Varied shift patterns, between 6am – 12am.

Vita Student's next-level apartment design offers a variety of studios to suit our summer guests. We offer style, luxury & comfort to our residents, surrounded by premium amenities and a vibrant city life. We’re looking for our next Customer Service Assistant to cover the summer period deliver a luxury, home‑from‑home experience for our guests.

Provide an exceptional & personalised service to guests by anticipating and delivering to their needs; offering information on local attractions, and handling enquiries with a focus on creating a seamless and positive experience:

• Front of House / Reception; greet and welcome guests with a warm, friendly and vibrant attitude.
• Handle check‑in and check‑out procedures efficiently.
• Be on hand for questions which may arise.
• Manage room reservations and guest inquiries via phone, email, and in person.
• Process payments, invoices, and ensure accurate billing.
• Ensure our facilities are being looked after respectfully by residents & guests.
• Maintain the upkeep of our premium site & facilities; communal areas must be cleaned and maintained to a high standard at all times.
• Be on hand, delivering solutions to issues or challenges that may arise.
• Conduct block walks every 4‑6 hours surveying and reporting every area of the building.
• Replenish refreshment stock, such as coffee beans, tea bags, milk and vending machine food products.
• Be the primary point of contact for any potential incident or emergency that may occur onsite.
• Maintain waste management areas adhering to health & safety regulations, ensuring potential hazards are addressed / cleaned / tidied / reorganised as required.

• An experienced customer service professional, well‑versed in delivering premium experiences to customers.
• We’re not looking for professional cleaners, but need people who can demonstrate a hands‑on, proactive approach to maintaining the cleanliness and safety of communal areas.
• Our operations run seamlessly with the support of a variety of technology systems and software; our Customer Service Assistants must be technologically astute.

• Vita Student operate a multi‑cultural environment, welcoming colleagues and residents from all over the world with a variety of cultural backgrounds and religious beliefs. All Vita colleagues must deliver a diverse and equal approach to colleagues and residents alike.
• Excellent communication skills. English will be the primary spoken language; however multi‑lingual skills would be warmly welcomed.
• Strong organisational and leadership qualities with an ability to remain calm under pressure.
• Adaptability, creativity & positivity.
• Resilience, with an ability to effectively navigate unexpected situations.
• Able to carry out tasks that may involve extended periods of standing and repetitive movements, with reasonable adjustments considered where required.
• Flexibility:
  Our facilities are open to residents 24 hours a day, 356 days a year including all bank holidays, festive & religious breaks. Where festive and religious celebrations require time off, we will always try to accommodate, however flexibility from our Customer Service Assistants is imperative to be available as required to ensure continuous service to residents.

Our employees have the pride of working at our luxury properties, which offer the highest standard of resident accommodation across the UK. We reward the commitment and dedication of our people by providing the following benefits:

Your holiday will be paid in addition to your hourly rate.

We care about our people and their future. Vita Group contribute a financial value of 3% of salary to your pension pot in addition to 5% employee contribution to help prepare for the future.

We recognise and celebrate our people via numerous recognition schemes,…