Front of House Pro — Elevate Guest Experience & Bookings

About The Role

This role is the first point of contact for SPSC customers. The postholder as part of the Facilities Team will be responsible for the provision of a professional front of house service, ensuring each customer’s experience creates a positive impression of SPSC and meets their expectations. This will also include the administration of bookings, switchboard operations and ensuring the effective operation of the SPSC front of house.

The Scottish Prison Service (SPS) operates in a fascinating, complex and rapidly changing environment. Our vision is to help build a safer Scotland by unlocking potential and transforming lives. To enable us to successfully deliver our vision, we are committed to nurturing and investing in our greatest strength and resource:
Our People.

We are proud to employ a diverse range of people; each contributing their own unique experiences and skills to enhance the service we deliver. Whatever the role, you will find your SPS experience both challenging and rewarding. You will be committed to helping us to achieve our goals and in return we will be committed to helping you to achieve yours.

We employ approximately 5,000 staff across our prisons, headquarters, college, and training and storage facility. The hard work of our staff is the most critical component in the successful delivery of Scotland’s prison system.

We need professional, capable and motivated individuals who reflect Scotland’s diversity to deliver effective and efficient activities and services to achieve our Mission and realise our Vision.

Whatever SPS profession you embark upon, you will be a valued member of the team, helping us build a Safer Scotland for the communities we serve. We are committed to your personal and professional development and offer a wide range of career progression opportunities.