Customer Service Assistant - Night Shift

Housekeeper

Edinburgh

Hourly Rate
: £13.45 (plus holiday pay, £15.07 per hour in total)

Contract
:
Fixed Term Contract (FTC) until 2 Oct 2026, 27 hours per week

Working Hours
: 9pm - 6am, varied shifts throughout the full week - flexibility required.

We’re looking for our next Night-time Customer Service Assistant to deliver a luxury, home-from-home experience for our residents while ensuring the upkeep of our premium site & facilities are maintained at the highest standards.

• Front of House / Reception: greet and welcome guests with a warm, friendly and vibrant attitude.
• Be on hand for questions which may arise.
• Maintain the upkeep of our premium site & facilities; communal areas must be cleaned and maintained to a high standard throughout the night-time shift.
• Ensure our facilities are being looked after respectfully by guests.
• Be on hand, delivering solutions to issues or challenges that may arise.
• Conduct block walks every 4-6 hours surveying and reporting every area of the building.
• Replenish refreshment stock such as coffee beans, tea bags, milk and vending machine food products.
• Be the primary point of contact for any potential incident or emergency that may occur onsite.
• Maintain waste management areas adhering to health & safety regulations, ensuring potential hazards are addressed, cleaned, tidied, reorganised as required.

• An experienced customer service professional, well-versed in delivering premium experiences to customers.
• Cleaning will amount to a significant part of this position. While we’re not looking for professional cleaners, we need people who can demonstrate a hands-on, proactive approach to maintaining the cleanliness and safety of communal areas.
• Our operations run seamlessly with the support of a variety of technology systems and software; our Customer Service Assistants must be technologically astute.

• We operate a multicultural environment, welcoming colleagues and residents from all over the world with a variety of cultural backgrounds and religious beliefs. All colleagues must deliver a diverse and equal approach to colleagues and residents alike.
• Excellent communication skills. English will be the primary spoken language; however multilingual skills would be warmly welcomed.
• Strong organisational and leadership qualities with an ability to remain calm under pressure.
• Adaptability, creativity & positivity.
• Resilience, with an ability to effectively navigate unexpected situations.
• Able to carry out tasks that may involve extended periods of standing and repetitive movements, with reasonable adjustments considered where required.
• Flexibility:
  Our facilities are open to residents 24 hours a day, 356 days a year including all bank holidays, festive & religious breaks. Where festive and religious celebrations require time off, we will always try to accommodate, however flexibility from our Customer Service Assistants is imperative to be available as required to ensure continuous service to residents.

• Royal London Pension:
  Vita Group contributes a financial value of 3% of salary to your pension pot in addition to 5% employee contribution to help prepare for the future.
• Recognition Programmes:
  We recognise and celebrate our people via numerous recognition schemes, such as employee of the month vouchers, community champion, experience awards, golden buzzer awards, work anniversaries etc.
• Career Development:
  We onboard all employees by means of a thorough induction and learning & development programme, delivering professional progression via our Bronze, Silver, Gold & Platinum training & recognition schemes.
• 24/7 Employee Assistance:
  All employees have access to a confidential service; offering support and guidance for personal or work-related issues that may be impacting wellbeing.

All offers of employment are subject to satisfactory pre-employment checks which will include Disclosure & Barring Service (DBS) checks. Unfortunately we are unable to offer Right to Work Sponsorship. Therefore, if you do require a company to sponsor your Right to Work in the UK, we will not be able to progress your application further.