Customer Consultant

Our Customer Consultants play a vital role in serving our Virgin Money customers. In this customer-facing role, you’re the first point of contact. Delivering exceptional service and support with everyday banking needs. Building relationships, solving problems, and making a real difference to our customers’ lives.

Proudly recognised as the UK's best high-street banking provider for customer service, we make a meaningful difference to the lives of customers, communities, and broader society.

As a branch or contact centre colleague, you’ll be part of a team that is leading the way in delivering the levels of service that matter most to our customers. And as we’re owned by our members, not shareholders, we can confidently say that we’re here for our customers. It’s our fundamental difference.

We are looking for a Customer Consultant for our Virgin Money branch in Edinburgh.

This role is a permanent position working full-time, 35 hours per week.

If this role is advertised as part-time, the salary will be pro rata.

So, if you’re passionate about making a meaningful difference and truly care about customers, you’re one of us. An advocate for positive change.

Virgin Money is now part of Nationwide

Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years.

You’ll be employed by Nationwide from day one, delivering real impact and benefit ting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

More rewarding. From 1 July 2026, the minimum salary for this role will be £26,500.

Uncompromisingly Customer, whatever our role

• Access to private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance-related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.

Once we’ve received your application successfully, we will invite you to the first stage; our online assessments!

Within a few hours you’ll receive a link to your unique candidate hub – here we’ll ask you to complete some online assessments within 48 hours of applying; these include a situational judgement test, checking and numerical assessments – all focused around what’s important to us in a member facing role at Nationwide.

In your candidate hub you’ll also be able to get hints and tips and watch videos from our colleagues giving you a really good idea of what it’s like to work here at Nationwide.

We respond to everyone, so we will be in contact shortly after the closing date…