Pet Health Advisor

Role:
Pet Health Advisor (PHA)

Location:

Vets4

Pets Fort Kinnaird, Edinburgh

If you love people, adore pets, and get a quiet thrill from making a busy day run brilliantly… this one’s for you.

Hours:

35 hours per week, including evenings and weekends.

• 3 full days per week 8:30 am–7 pm (days vary on the rota)
• 1 in 3 weekends (shorter hours)
  • Saturday 9–6
  • Sunday 10–4
  • Flexibility, rota changes and absence cover are part of the role.
  • Overtime: expected

Pay:
Starting salary £12.71/hr, expected increase after training and with performance (we aim for 6 months but this can vary) followed by annual salary reviews together which are performance based.

• Experience in client‑facing roles (essential)
• A professional appearance
• Confidence with computers, emails, software and digital comms

This isn’t a standard reception job.

Our PHA role is designed to create a gold‑standard client experience in a fast‑paced clinical environment. You are the calm, capable, friendly link between the pet owner and the clinical team—helping clients feel informed, supported and genuinely cared for.

• Stays calm, composed and kind when emotions are high
• Is warm, confident and professional face‑to‑face
• Has an excellent telephone manner
• Enjoys problem‑solving and finds satisfaction in getting things right
• Likes improving how a service works—not just doing the same thing forever
• Can move quickly between priorities without losing quality

You care deeply about the client experience, but you also understand that great care needs great systems behind it.

You’ll work across two key areas:

• Front‑of‑clinic client care
  • Welcome clients and pets
  • Answer questions clearly and confidently
  • Register new clients
  • Support existing clients with everything they need
  • Bring a smart, positive, reassuring presence to the front of house
• Telephony + digital client support
  • Handle calls and digital communications
  • Troubleshoot client queries
  • Liaise closely with the clinical team
  • Keep things organised, efficient and well‑documented

You’ll also support:

• Admin tasks
• Team projects
• Process development
• Day‑to‑day clinic teamwork

Full training and ongoing support are provided on the job.

• Someone from the veterinary sector who wants to build a career on the client‑care side
• Someone from a fast‑paced customer environment (health, hospitality, retail, service) who wants something more meaningful and progressive
• A people‑person who also loves animals and enjoys building trust during difficult moments

You’ll join a supportive, friendly team where your role genuinely matters.

Benefits include:

• Pension scheme
• 20% discount at The Vet Group, Pets at Home and the Groom Room
• Access to wider discounts and cashback offers
• CPD opportunities through the Vets4
  
  Pets Learning Academy for those who progress strongly through onboarding
• Additional surgery‑based benefits (shared on application)

Vets4

Pets is an equal opportunities employer.