Retail Customer Advisor Gyle

Job Description

As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting‑edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team.

Location:

Unit 8, The Gyle Centre, Edinburgh, United Kingdom, EH12 9JT

Salary: £13.72 per hour + an on‑target bonus of 15% paid monthly based on store performance

Working Hours:

16 hours across 3 days per week, including weekends on a rotation basis

• Customer Engagement:
  Enhance the customer journey through meaningful interactions that leave customers feeling positive and valued.
• Service Excellence:
  Create exceptional experiences by tailoring and promoting our innovative products and services.
• Performance Enhancement:
  Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
• Solution Efficiency:
  Provide personalised solutions for customers with general mobile or network‑related enquiries, ensuring a prompt resolution.

We are looking for individuals who want to "wow" our customers by demonstrating how technology can transform everyday moments into something truly extraordinary.

• Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
• Team
  
  Collaboration:
  
  The ability to work well within a team, contributing to a positive and high‑performing environment.
• Problem Solving:
  Resourceful and proactive in resolving customer enquiries and challenges.

Full training will be provided so no prior knowledge of our products is required – ambition and the drive to learn matter most.

We care about our people’s success by offering great pay, bonuses, up to 31 days off plus 2 bank holidays, and a pension plan. You can personalise our benefits—including discounts and vouchers—for you and your family. We support your career through learning and development tools.

We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams, we have identified a range of reasonable adjustments to help you perform at your best during the interview process. If you require any reasonable adjustments or have an accessibility request, please contact your recruiter directly or email  for guidance.