Information & Support Assistant; EdHelp

Job Info

• Job Identification 14303
• Location:
  
  Moray House Library, Edinburgh, EH8 8AQ
  , GB
• Organization:
  Edinburgh University Group
• Department:
  Help Services
• Contract Type:
  Open Ended
• Job Schedule:
  
  Part time
• Grade: UE04
• Number of Openings: 1
• Job Function: IT

Information Services Group / Help Services / User Services Directorate

Part-time: 20 hours per week

Open-ended (permanent) contract

We are looking for a part-time Information and Support Assistant to join our friendly and welcoming EdHelp Team. This permanent position is based at Moray House Library in central Edinburgh, just a few minutes’ walk away from local bus routes and Waverley train station.

The Information and Support Assistant will work 20 hours per week; working hours are Monday - Friday 1pm-5pm, making this role ideal for someone who has to balance work with other commitments.

• Providing frontline support to students, staff and visitors of the University across a range of services including Library, IT, Student Finance and Student Administration.
• Giving excellent customer service while offering face-to-face and online help and information to users.
• Shelving and shelf checking, and supporting our Scan & Deliver service amongst other collections work.
• Managing a high volume of in-person and online enquiries, working flexibly in order to respond to shifting service needs.
• Resolving user queries whenever possible, passing on those which require more specialist help.

• Customer focussed with proven customer service skills.
• Ability to quickly learn new IT applications and business systems in order to support users and resolve common issues.
• Well‑developed written, verbal and interpersonal skills.
• Ability to problem solve and be accurate and methodical.
• Ability to manage a high volume of enquiries both face‑to‑face and online.
• A proven ability to work well independently and as part of a team.

The University will not consider applicants requiring sponsorship for this role. International workers must demonstrate an alternative right to work in the UK.

Interviews will take place week beginning 10th August 2026.