Customer Service Representative

Customer Service Representative

Location:

Northampton

Salary:
Competitive |

Hours:

Full Time (alternating shifts Mon–Fri 08:00 – 17:15)

Are you passionate about delivering top‑notch customer service and want to develop your career with one of the UK’s leading commercial vehicle dealerships? Join us as a Customer Service Representative and gain valuable experience while working towards a recognised qualification.

This is an exciting opportunity to immerse yourself in the fast‑paced world of commercial vehicles. You’ll get hands‑on experience, learn from industry experts, and play a vital role in ensuring our customers have an outstanding experience, every time.

• Career Progression – Unlock new opportunities with leadership training and professional development.
• 25 Days Holiday + Bank Holidays.
• Death in Service Policy – support for your loved ones in difficult times.
• Enhanced Maternity Pay – focus on your family.
• Enhanced Paternity Pay – focus on your family.
• Holiday Sell Back – you won’t lose pay if you don’t use all your time off.
• Boost your health – a large range of perks including company pension schemes, sick pay and holiday allowance.
• Positive Work Environment – a supportive team that works together to deliver the best experience for our customers.
• Extra Benefits – renovated facilities, designated break areas, company events, Christmas Gift Cards, free access to our wellbeing programme with discounts.

• Customer Interaction – be the main point of contact for service customers, greeting them courteously, understanding their needs, and ensuring smooth processes.
• Workshop Coordination – manage the scheduling and maintenance of customer service plans, working closely with the Workshop Controller to optimise workflow.
• MOT & Maintenance – schedule and confirm MOTs, planned and unplanned work in compliance with DVSA requirements.
• Quotes & Authorisations – prepare accurate quotes, secure customer approval before work begins, and ensure job cards for technicians are precise.
• Upsell Opportunities – proactively promote additional products and services, highlighting their benefits in a professional manner.
• Customer Updates – provide timely, accurate updates on service progress.
• Admin Support – handle all necessary admin tasks and ensure all work is logged according to manufacturer guidelines.

Alternating shifts:
Mon – Fri 08:00 – 17:15

• Customer Engagement – act as the primary contact for service department customers, delivering exceptional service and addressing their needs.
• Service Scheduling – coordinate customer service appointments with the service team and workshop controller, ensuring timely and efficient scheduling.
• Maintenance Oversight – verify vehicle maintenance intervals and ensure accurate planning for service needs.
• Customer Interaction – greet customers professionally, understand their requirements, and facilitate smooth service processes.
• Workshop Efficiency – collaborate with the Workshop Controller, and Service Advisors to optimise workshop capacity and productivity.
• Sales Opportunities – proactively promote products and services, highlighting benefits to customers.
• Accurate Documentation – ensure job card instructions are precise for technicians and invoicing teams.
• Administrative Support – manage required administrative tasks efficiently, including coordinating with dealer‑point managers and workshop supervisors.
• Warranty Assistance – support the Warranty and Contracts Manager with queries and documentation while adhering to warranty and contract procedures.

• Commercial Vehicle Dealership Experience – previous dealership experience fits best.
• Exceptional Communication Skills – friendly, approachable, and clear communication is key.
• Attention to Detail – accurate handling of invoices and customer data is vital.
• Computer Skills – good knowledge of Microsoft Word, Excel, Outlook and solid computer literacy.
• Team Player – collaboration across departments is essential.
• Experience in Customer Service – prior customer‐service roles are preferred but we can train the right candidate.

We are an award‑winning company with a strong…