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Digital Banking Support Specialist: Empathy & Care

Job in City of Edinburgh, Edinburgh, City of Edinburgh Area, EH1, Scotland, UK
Listing for: Jobtailor
Full Time position
Listed on 2026-07-22
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 18000 - 24000 GBP Yearly GBP 18000.00 24000.00 YEAR
Job Description & How to Apply Below
Location: City of Edinburgh

Jobtailor in Edinburgh seeks customer service professionals to provide face-to-face banking support, helping customers with everyday tasks and guiding them through digital channels. You will assist during important moments with empathy and care, building trust and confidence in financial services.

The role emphasizes responsive service for vulnerable customers, fraud

Resolution, and opportunities to grow into other customer-facing positions across channels, including phone and online support.

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