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Hybrid Complaints & Feedback Specialist
Job in
City of Edinburgh, Edinburgh, City of Edinburgh Area, EH1, Scotland, UK
Listed on 2026-07-22
Listing for:
Nhs Scotland
Full Time
position Listed on 2026-07-22
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
The Complaints & Feedback Officer is responsible for ensuring that all complaints are managed in accordance with NHS Grampians policies, procedures, and statutory regulations.
There will be regular engagement with the public to discuss and take learning from complaints and feedback, and applicants must be practiced and comfortable dealing with challenging and emotional conversations on the telephone and face‑to‑face.
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