Receptionist, Customer Service​/HelpDesk

Health Club at peak of fitnessseeksfriendly and approachable Receptionist.

An exciting opportunity has arisen within the Village for Receptionist at the Health Club. The ideal candidate will be able to demonstrate significant expertise of operating in a busy customer focused environment and possess a passion for providing fantastic customer service.

An enthusiastic Receptionist with good interpersonal, administration and computer skills. The chosen candidate will work in a small team carrying out a variety of duties whilst striving to continuously improve the operational effectiveness of the Health Club department.

• Greeting all members and guests in a friendly and professional manner.
• Providing information about facilities, memberships, classes, and promotions.
• Handling member queries, feedback, and complaints professionally.
• Ensuring high standards of customer care at all times.

• Outstanding customer service skills – warm, friendly, and confident when dealing with members and guests.
• Excellent communication abilities – clear, professional, and approachable when speaking face‑to‑face, by phone, or via email.
• Strong organisational and administrative skills – able to multitask, prioritise, and maintain accuracy in a busy environment.
• Competent computer skills – confident using booking systems, email, and general office software.
• Ability to remain calm under pressure – especially during peak times or when handling queries or complaints.
• Positive attitude and team‑focused approach – works well with colleagues across departments.
• High level of professionalism and personal presentation – representing the Health Club brand at all times.
• Reliability and flexibility – able to work early mornings, evenings, weekends, and provide cover when needed.
• Proactive and solutions‑focused mindset – able to anticipate member needs and resolve issues quickly.
  
  Respect for confidentiality and data protection – especially regarding membership details and bookings.

We currently have a permanent, part‑time position, offering 12 hours over 2 or 3 days in a department that operates 7 days a week. Full flexibility to cover weekends, early mornings and evenings is essential, together with the willingness to provide additional support to cover staff absence.

We are proud to offer competitive hourly rates in excess of the National Minimum Wage.

Our dedicated employees benefit from a comprehensive package of rewards and benefits*, including:

• Complimentary Health Club Membership (following a qualifying period) and discounted Membership for partners.
• Complimentary Annual Health Check.
• Free annual Aqua Thermal Journey.
• Four Health Club family day passes per year for friends and family.
• 35% discount at all Ribby Hall Village eateries.
• 10% discount at the SPAR Shop on Ribby Hall Village.
• 35% discount off The Spa’s Aqua Thermal Journey and Treatments.
• Staff Card Loyalty Points.
• Preferential rates for self-catering accommodation.
• 10% discount on Ribby Hall Village Nursery costs.
• Access to a variety of health and wellbeing schemes, including Medicash membership.
• Personal uniform.
• Automatic enrolment pension scheme.
• Cycle to Work scheme.
• Employee long service rewards.
• Reward and recognition scheme.
• Employee Referral Programme.
• Annual Employee Celebration.
• Based in over 130 acres of beautiful countryside.

* subject to terms and conditions.

17th July 2026.

This position may close early if applicant numbers permit.

We welcome applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. Should you need any adjustments throughout the interview process and beyond, please let us know.