Customer Service​/HelpDesk Co-ordinator, Customer Service Rep

Are you ready to make an impact and elevate our housing services? We're looking for a Housing Coordinator to join our team on a permanent basis. You will help propel our housing team towards excellence by contributing to exceeding our department's goals.

We will achieve this by championing extraordinary customer service and driving digital transformation and innovation.

Key Responsibilities:

The successful candidate will deliver exceptional housing and customer Service and be the responsive go-to for inquiries, offering expert advice. They will play a crucial role in termination of tenancy processes and allocation management and be the ambassador for customer-facing services and self service options.

Collaboration with Key Stakeholders is a crucial part of the role as you will be the support system for both internal and external agencies.

Blackwood offers a range of employee benefits, including:

• Enhanced Well-being package including 24 hour GP service, physiotherapy and mental health support
• Company sick pay scheme on completion of probationary period
• 34 days’ holiday per annum, pro rata for part-time hours
• Company pension scheme and other benefits
• Development and Learning opportunities

Blackwood are committed to diversity and inclusion and as an accredited Disability Confident Employer, we will interview all disabled candidates who meet the minimum requirements for the post.

PLEASE NOTE: THIS ROLE IS NOT ELIGIBLE FOR SPONSORSHIP

£28,073 - £30,351
Edinburgh – Hybrid working is available
Full Time 35 Hours, Permanent