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Rail Customer Experience & Complaints Specialist
Job in
Edinburgh, City of Edinburgh Area, EH1, Scotland, UK
Listed on 2026-07-23
Listing for:
PVH (Tommy Hilfiger/Calvin Klein)
Full Time
position Listed on 2026-07-23
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Cross Country in Birmingham is seeking a Customer Relations Consultant to support high-quality customer service and franchise requirements. The role covers a broad range of duties from handling complaints to providing timely information and improving customer satisfaction.
You will manage workload effectively, maintain calm, professional interactions, and gain familiarity with rail publications and internal systems. Great team environment and comprehensive training provided.
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