Customer Service Associate

Job Summary

To provide an enhanced level of customer services and operational support. Customer Service Associates will deal with shipment specific and other service-related issues.

Job Location:

Marken UPS, Alexandra House, 21 Clifton Hall Road, Edinburgh, EH28 8PW

Work Schedule:

Monday to Friday, 40 hours per week. Various shift patterns, weekend and bank holiday working as required.

Essential Requirements:
Fluency in English and Czech

• Booking and processing booking requests within the Marken internal database, generating and verifying shipping documentation where applicable
• Monitoring all shipments daily to ensure that shipments are collected and delivered within agreed time frames
• Working with customers internal and external on a daily basis, with the aim of developing an excellent working relationship
• Working with shippers to ensure that collection requirements are met and that they are kept informed at all times during the process
• Liaise with all relevant departments withing the Global and Domestic Marken network to ensure all customer requirements are met
• Working with all Marken offices and Local Service Providers to ensure the logistics transfer is handled efficiently thus meeting desired turnaround times
• Entering clinical trial sites into the Marken internal database
• Answering and dealing with general telephone and email requests from external customers and internal departments and colleagues
• Preparing, verifying and distributing country specific project documentation
• Attending customer meetings and teleconferences when required

• High school diploma, GED, or International equivalent
• Fluency in Czech and English is essential for this role
• Strong written and verbal communication skills
• Multi-tasking abilities
• Working knowledge of Microsoft Word, Excel, Access, and Outlook
• Willing to work flexible hours and overtime on occasion
• Good working knowledge of computers
• Thorough understanding of the aviation and airline networks
• Excellent communication skills and ability to influence others
• Excellent problem solving and prioritization skills
• Team player mentality with ability to work on own initiative
• Flexibility in working hours, including weekend and bank holidays when required

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.