German Customer Service Advisor
Job in
City of Edinburgh, Edinburgh, City of Edinburgh Area, EH1, Scotland, UK
Listed on 2026-07-23
Listing for:
CCA Recruitment Group
Full Time
position Listed on 2026-07-23
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, Customer Success Mgr./ CSM, German Speaking
Job Description & How to Apply Below
German-Speaking Customer Service Advisor
Love travel? Fluent in German? Looking for a role where you can genuinely develop your career? We're recruiting on behalf of a leading global travel business for a German‑speaking customer service advisor to join their friendly and supportive team in Edinburgh. If you enjoy helping people, solving problems and delivering outstanding customer experiences, this could be the perfect next step.
Salary & Rewards£26,800 per year
Monthly performance bonus of up to £70
- 33 days annual leave (including bank holidays)
- Hybrid working opportunities (performance-based)
- Free on‑site gym or discounted memberships with Nuffield Health & Pure Gym
- Employee Assistance Programme and wellbeing support
- Enhanced sick pay
- Enhanced maternity, paternity and adoption leave
- Life assurance worth 4× your annual salary
- Ongoing training and genuine opportunities for career progression
- Be part of a supportive, high‑performing team within the travel industry
- Responding to enquiries via phone, live chat and email
- Resolving customer queries with empathy and professionalism
- Providing accurate information on bookings, policies and promotions
- Delivering exceptional service while achieving quality and performance targets
- Working collaboratively with colleagues to continuously improve the customer experience
- Fluency in German and English (spoken and written)
- Previous customer service or contact centre experience
- Excellent communication and problem‑solving skills
- Confidence working across multiple systems while managing several customer conversations
- A positive attitude, willingness to learn and a passion for helping customers
- The ability to work towards individual and team performance targets
German customer service line:
Monday to Friday, 8:00 am – 4:30 pm
Location:
Edinburgh (On‑site)
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