Customer Service Associate

Community Host About Greystar

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 265 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally.

Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit

Greystar recently acquired Native Communities, specialists in operating small to large-scale living, commercial and mixed-use developments in the UK. Native has built a solid reputation for creating thriving and sustainable communities that consistently outperform, delivering enhanced returns for clients.

We are looking for a Community Host to be an integral member of our community team, delivering outstanding customer service to our residents.

As a Community Host, you will bring positive energy to every interaction, resolve issues quickly and effectively, and ensure every resident feels welcome and appreciated. It’s about first impressions — so you’ll take great pride in your presentation, maintaining a clean, smart, and welcoming front of house at all times.

• Deliver a professional and welcoming experience as a Community Host.
• Provide outstanding customer service across all resident touchpoints.
• Handle resident queries, resolving issues promptly and effectively.
• Maintain a polished and welcoming front of house environment.
• Build strong relationships with residents and team members.
• Follow company policies and procedures with professionalism and integrity.
• Contribute to a positive and collaborative team culture.

• Proven experience in residential services, leasing, guest relations, hospitality, sales, or marketing.
• Proficient in delivering exceptional customer service in a customer-facing role.
• Excellent written and spoken English.
• Strong IT skills, including MS Word, Excel, and Outlook (training provided).
• Efficient, organised, and an excellent communicator.
• Professional, well-mannered, and resident-focused.
• A positive team player with a proactive approach.

• Company Pension Scheme
• Cycle to Work Scheme
• 24/7 Employee Assistance Programme
• Westfield Health Cash Plan
• Life Assurance
• Referral Scheme
• Paid Volunteer Time

If you’re as passionate as we are about people and beautiful buildings — apply today to become our next Community Host.