Cruise Terminal Guest Services Agent

Job in City of Edinburgh, Edinburgh, City of Edinburgh Area, EH1, Scotland, UK

Listing for: The Best Connection

Full Time position
Listed on 2026-07-26

Job specializations:

Customer Service/HelpDesk
Customer Service Rep, Event Management & Planning, Travel Industry

Position: Premium Cruise Terminal Guest Services Agent
Location: City of Edinburgh

Cruise Terminal Staff - Leith Cruise Terminal

Leith Cruise Terminal, Edinburgh

Tuesday, 28 July

One-Day Cruise Turnaround Operation

The Best Connection is currently recruiting temporary staff to support a premium cruise ship turnaround at Leith Cruise Terminal.

This is a fantastic opportunity to work at a busy cruise terminal, providing first-class customer service to passengers embarking and disembarking one of the world's leading premium cruise lines.

Positions Available:
Check-In Staff

10:00am - 4:30pm

Welcoming passengers on arrival
Assisting with the passenger check-in process
Providing a professional and friendly customer experience
Answering general passenger queries

Directional Staff

11:00am - 5:00pm

Greeting and directing passengers throughout the terminal
Providing clear guidance to boarding and arrival areas
Assisting passengers with general enquiries
Ensuring the smooth flow of passengers during the turnaround operation

What We’re Looking For:

Excellent customer service skills
Friendly, approachable, and professional manner
Smart appearance and positive attitude
Flexible and able to follow instructions
Strong attention to detail
Comfortable working in a fast-paced environment

Dress Code:

Black or navy trousers
Smart white shirt or blouse
Smart black shoes

This role is perfect for candidates with experience in customer service, hospitality, events, airports, retail, or anyone who enjoys working with people in a professional environment.

#J-18808-Ljbffr