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Customer Experience Advisor - FinServ, AI-Powered Support
Job in
City of Edinburgh, Edinburgh, City of Edinburgh Area, EH1, Scotland, UK
Listed on 2026-08-03
Listing for:
NatWest Boxed
Full Time
position Listed on 2026-08-03
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support
Job Description & How to Apply Below
Nat West Boxed in the United Kingdom is seeking a Customer Service Advisor in Edinburgh to provide crucial support to customers and colleagues in our contact centres. You will respond to and investigate queries at the first point of contact, assisting with banking processes and leveraging AI tools and automation to enhance the customer experience.
You will identify barriers to performance, coach teams, log incidents, and help improve processes while maintaining accuracy and high service standards
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