Customer Support Team Lead: Inspire Excellence
Job in
Edinburgh, City of Edinburgh Area, EH1, Scotland, UK
Listed on 2026-08-03
Listing for:
IRIS Software Group
Full Time
position Listed on 2026-08-03
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
IRIS Software Group in the United Kingdom is seeking a Customer Support Team Leader to guide a 2nd and 3rd line support team, ensuring high service levels and customer satisfaction. You will coordinate with Product, Development, Customer Success and Account Management to drive the best outcomes for customers.
You will mentor and develop staff, manage escalations, monitor performance, and drive continuous improvement in a fast-growing SaaS environment.
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