Weekend Discovery Ambassador - Internal Only Zoo

Weekend Discovery Ambassador
- Internal Only
- Edinburgh Zoo The role

Providing a first-class service to visitors to RZSS Edinburgh Zoo in a varied and exciting role engaging with visitors and communities ensuring a high standard of customer service always. You will delivera rangeofinnovative and creative activities, talks and tour programmes to engage and excite visitors in support of RZSS’ vision and mission.

Deliver discovery and learning talks and presentations and act as an RZSS ambassador in accordancewithour vision and mission to protect,value and love nature.

Provide first-class customer service bymaintaininga positive, welcoming environment, proactive and helpful attitude to all visitors and colleagues to meet/exceed our Visitor Experience Standards,e.g.providea personal, knowledgeable, and positive level of service daily.

Working with the team, engage with and support a diverse range of visitors and audiences, ensuring your message is engaging and consistent with teamobjectivesand in line with RZSS’ mission and vision whilstprovidingfirst-class customer care and service,e.g.answering visitor queries and undertaking engaging activities.

• Proactively ensure your knowledge of RZSS, our conservation work and species within the collection is thorough and up to date, e.g. attending team meetings, accessing team briefings.

Contribute to ideas which help in creating positive visitor engagement suggesting ideas for development, e.g., Property & Estates and Interpretation.

Work closely across relevant teamstodeliverandsupportan agreed range of activities andevents

Support the wider discovery and learning team in their engagement activities.

Respond to unexpected situations (minor customer complaint) in a professional manner and seek advice and support from your line manager when required.

• Good achievement in standard grades (or equivalent), including English or equivalent experience in a similar role
• Knowledge and understanding of what makes five-star customer service
• First-class customer service, e.g. interpersonal skills and ability to engage with a wide range of individuals, e.g. the public, internally and externally.
• Engaging customers empathetically to provide information, engage and deal with queries

• Starting salary of £24,804 (pro rata for 13 hours)
• 13 hrs working over weekends (Saturday and Sundays)

Fixed-term contract (2 months) from September to October 2026, to be reviewed

• 34 days annual leave (pro rata)
• Discount in both retail/catering
• Access to a healthcare plan
• Employer contributory pension scheme
• You will receive a staff membership which will give you (and family/friends) free (and discounted) entry to both the Highland Wildlife Park and Edinburgh Zoo as well as a number of other Zoo’s across the UK.

For further information on what the role involves and essential/desirable criteria - please see the ‘related documents’ section under the site location map.

Closing Date is midnight Monday 17 August

Provisional interview date is Tuesday 25 August

Anticipated start date is Saturday 5 September

We offer a range of great benefits which you can read about here .

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