Membership Coordinator

COME AND JOIN US . . .

We are currently seeking a proactive, relationship-focused, and resourceful Membership Coordinator

The on target earning potential for this role is £35,543 per annum - comprising a base salary of £28,543 plus a qualified estimate of £7,000 in gratuities and service charge
* As a member of the Gleneagles team, you will also enjoy a fantastic range of perks, benefits and rewards

For the past century we’ve been making memories at our iconic hotel and sporting retreat in rural Perthshire. Gleneagles Townhouse, our luxury hotel and members’ club on St Andrew Square, Edinburgh, has created an exciting new chapter in our history. Crowned ‘Employer of the Year’ at the 2024 Cateys, and retaining our Michelin Guide - One Key Distinction for the second year in 2025, everything we do is about surpassing expectations and creating unrivalled adventures for our guests.

We’re devoted to making our people feel as valued as our guests. In this way, we strive to support the whole ‘you’ – not just the professional part but the personal part too. People join our team for all sorts of reasons. Some work here to develop a career, some work full-time, while others have a part-time schedule to fit around their personal commitments.

However long you plan to stay with us and whatever hours you’d prefer to work, we’re open to flexible working requests and offer hours, shift patterns and contract @types to suit everyone.

• Delivering exceptional customer service, you'll act as a proud Ambassador for The Townhouse, creating a warm welcome and building meaningful relationships with both new and existing members
• As the primary contact for our members and prospective members, you'll deliver an exceptional concierge experience, handling enquiries, requests and feedback with warmth and professionalism. From arranging restaurant, gym, reciprocal club and event bookings to anticipating individual needs, you'll ensure every interaction reflects the luxury standards of The Townhouse
• Working at pace, you’ll be juggling many different communication channels and system interfaces at the same time, whether you’re answering and redirecting incoming calls, answering member’s Whats App messages and emails, or using our booking and member profiling software to make reservations and build member profiles
• Supporting our Membership & Membership Experience teams with all administrative elements of the membership lifecycle, from onboarding through to renewals and resignations
• You'll be an internal champion for our member database, maintaining an overarching understanding of how it's used throughout the Townhouse. Taking ownership of the quality and accuracy of the database, you'll ensure member profiles, preferences, visit history and key interactions are consistently maintained to support personalised member experiences
• Providing administrative and operational support across the Membership and Membership Experience teams, contributing to projects, process improvements and the successful delivery of departmental objectives. You'll also prepare accurate reports, dashboards and administrative information to support the monitoring of membership activity, engagement and performance
• You'll oversee and coordinate member events, assisting with the planning, coordination and delivery of member events, ensuring every detail is organised to the highest standard
• Attending weekly BEO meetings, ensuring all member events are accurately communicated and operational departments are fully briefed
• Hosting member events alongside the Membership team, you'll ensure departments are fully briefed, event spaces are prepared, members are warmly welcomed and guests enjoy an exceptional experience throughout
• You'll have a fantastic knowledge of the facilities available for private events, including room capacities, suitable event @types, entertainment options, food service timings, menu offerings, AV capabilities and special requests; you'll gather accurate requirements and pass comprehensive information to the Events team, ensuring a seamless handover for…