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Senior Customer Experience Manager — Lead CSAT & Growth
Job in
Edinburgh, City of Edinburgh Area, EH1, Scotland, UK
Listed on 2026-08-07
Listing for:
omaze
Full Time
position Listed on 2026-08-07
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management -
Management
Job Description & How to Apply Below
oma ze in Holborn, London, is seeking a Customer Service Manager to lead our in-house experience team and oversee our outsourced support partners. The role focuses on maintaining exceptional service standards across all customer interactions.
The successful candidate will drive CSAT, FCR, SLAs and response times while mentoring the team and collaborating with Marketing and Product to advocate for customer-centric improvements. In-office attendance is required three days per week.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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