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Edinburgh Hub Housing Officer: Customer Service Lead
Job in
City of Edinburgh, Edinburgh, City of Edinburgh Area, EH1, Scotland, UK
Listed on 2026-08-08
Listing for:
Wheatley-Group
Full Time
position Listed on 2026-08-08
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support
Job Description & How to Apply Below
Wheatley Homes East in Edinburgh is seeking a hub-based Housing Officer to deliver a responsive housing service from our Edinburgh hub. You will handle tenancy management, rent, repairs and neighbourhood issues, ensuring first-point-of-contact resolution with accurate advice and thorough record keeping.
The role emphasises effective case management, identifying customers needing extra support and contributing to performance in customer satisfaction, tenancy sustainment and service standards.
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