Customer Experience & Solutions Advisor
Job in
Edinburgh, City of Edinburgh Area, EH1, Scotland, UK
Listed on 2026-08-10
Listing for:
Cromwell Group (Holdings) Ltd
Full Time
position Listed on 2026-08-10
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, Customer Success Management
Job Description & How to Apply Below
Cromwell Group (Holdings) Ltd is seeking a proactive Customer Service representative to deliver excellent service and drive customer loyalty. You will liaise across the branch network, sales teams and suppliers, handling inquiries, quotes and orders with accuracy and professionalism.
The role involves upselling products, managing backorders, and updating customer details in the system, while adhering to SLAs and data protection requirements. A solid customer service background is essential.
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