Client Services Associate (Japanese Speaker

Job Title

Client Services Associate (Japanese Speaker)

Global Services
-International-UK

As a Client Service Associate, you will support the client service and business development activities of the Japan Client Service Team. This Edinburgh-based role sits within the International Business unit and involves close collaboration with colleagues across the firm, including regionally based team members. The role requires a native Japanese speaker, with strong written and verbal communication skills in both English and Japanese and the ability to convey information accurately.

• Primary contact for operational servicing of Japanese clients within the Japan Client Service Team, providing extensive support for the team’s day-to-day activities, including regular tasks and ad hoc requests.
• Handle prospect and client information requests, including triaging the team mailbox, using internal systems to source relevant information, and drafting accurate and timely responses.
• Proactively take on additional responsibilities and support the delivery of new initiatives.
• Implement and refine processes and best practice to enhance the efficiency and quality of support provided across the Clients Department.
• Request client and marketing materials.
• Assist with translation of materials.
• Coordinate the production of reports.
• Assist with the coordination of external industry events (where required).
• Ensure consistency and best practice across team(s) in use of internal systems such as Exchange, Office 365, Salesforce and High Gear while working alongside internal teams to provide training on new functionality and to resolve data-related issues.
• Respond to operational queries.

• Possess, or be willing to study for, the IMC Certificate.
• A native Japanese speaker, with strong written and verbal communication skills in both English and Japanese (required)
• Good knowledge of Office 365 (required)
• Good foundational knowledge of investment management, with the ability to work with investment-related information and client queries (required)

The type of candidate that we're looking for:
We are seeking candidates with strong communication and interpersonal skills, who can proactively engage with a diverse range of colleagues across the firm and build and manage effective working relationships. The ideal candidate will be able to prioritise their workload effectively, managing multiple projects and tasks, often to tight deadlines. A high level of accuracy and attention to detail is essential, together with a strong focus on execution and maintaining high standards of work.

Candidates should also have experience of identifying and delivering process improvements and efficiencies.

• Nurture relationships
• Adaptability
• Digital effectiveness
• Improvement mindset
• Team working

Closing Date August
31,2026

We are committed to fostering an inclusive and respectful culture in which each of our colleagues can thrive and develop. We believe that our clients are best served by a diverse workforce with the experiences, ideas and perspectives that this brings.

Baillie Gifford is an independent, private partnership, which allows us to focus entirely on our clients and their investments. It helps our stability, motivation and culture and enables us to take a long-term view on all that we do, including staff development, client relationships and investing. And just like with our investments, we're good at spotting potential in our employees. Join us and we'll actively support you to explore the possibilities of your career and interests.

We'll give you on-going training and development, all to ensure you have valuable opportunities to grow your unique talents and pursue your goals. We're also incredibly committed to the wellbeing of our employees. This is just a taste of our culture. One that was created by the partners who own and will work with you every day in the firm.

People who are always on hand to hear your ideas and suggestions of how to make Baillie Gifford an even better place to be. So, if this sounds like somewhere you could realise your full potential, then our next investment could be you.

If you have any questions or issues regarding your application, please contact us at

For more detail on careers at Baillie Gifford visit our careers site at:  This page hosts our regular vacancies - to view our graduate and internship vacancies follow this link.