Customer Service Advisor
Listed on 2026-09-12
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Customer Service/HelpDesk
Customer Service Rep, Call Center / Support
Customer Service Advisor (Req/685532) South Gyle, Scotland
Salary: GBP
13.5 - GBP
13.5 per hour
Customer Service Advisors – Financial Services | multiple roles available
Based at South Gyle | Fully office-based roles with free parking
Full-Time roles | Monday to Friday | 9:00am to 5:00pm
Long-Term temporary contracts | minimum 9 months with strong potential to be extended & may become permanent
Pay rate of £13.50 per hour + holiday pay
Search Consultancy are currently working with one of our major Financial Services clients based at South Gyle to recruit a number of Customer Service Advisors to work in their Front Office contact centre.
PLEASE NOTE - as these roles will be working within Financial Services candidates MUST be able to pass both a criminal record check (Disclosure Scotland) and a Credit Check.
The successful candidates will be responsible for the following:
- Acting as the first point of contact for both advisors & customers via both telephone calls and digital channels
- Supporting with outbound customer contact where it's required
- Delivering the best possible customer service at all times
- Supporting customers with using digital options where required & explaining self-service options
- Identifying opportunities for process improvements in the team
- Logging of information accurately on internal systems
In order to be considered for these roles your skills and experience should include:
- Previous experience working in a professional contact centre envirnonment - preferably within Financial Services
- Any candidates with the above experience including working with or exposure to ISA’s, SIPP’s & bonds would be advantageous, however this is not essential
- Excellent communication skills, both written and verbal
- Excellent organisational skills & attention to detail, with the ability to manage a busy workload effectively
- Experience of working to targets, deadlines or SLA’s
- Solid IT skills, including the use of Word & Excel
Yes, I am currently eligible to work (work permit/visa/citizenship) in the country to which I am applying. No, I am not currently eligible to work (work permit/visa/citizenship) in the country to which I am applying.
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