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Service Lead - Customer Experience & Team Leadership
Job in
City of Edinburgh, Edinburgh, City of Edinburgh Area, EH1, Scotland, UK
Listed on 2026-08-21
Listing for:
Trek Bicycle Corporation Ltd
Full Time
position Listed on 2026-08-21
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Management
Job Description & How to Apply Below
Trek in Edinburgh is seeking a Service Lead to shape the in-store service experience and be the main contact for customers needing support, delivering warmth, clarity and confidence at every interaction.
As the operational lead, you will manage workflow, staff, and performance metrics, empowering your team to deliver Trek’s hospitality and ensuring service orders are handled efficiently. This role suits someone energetic, customer-focused, and eager to drive shop growth.
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