Senior Business Travel Consultant - Spanish speaking

hackajob is partnering directly with Perk to hire for this role.
About Us
Perk (formerly Travel Perk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we're on a mission to power real work, with real impact.
We're trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we're tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem.
Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel  Perk, we're driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential.

Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you're excited about having a real impact and shaping how millions of people experience work, we'd love you on the team.
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About the Role
We are seeking an outstanding  Executive / VIP Business Travel Consultant  to deliver an elite,  seven-star  service experience to senior leaders, executives, and high-value corporate clients. This role is designed for someone who understands that Executive Travel is not transactional it is highly personalised, time-critical, and relationship-driven.
The ideal candidate brings a strong background in  hospitality, premium travel, or luxury customer service , paired with a solid understanding of  contact centre operations  where productivity, efficiency, and CSAT must coexist. You will be comfortable operating at pace, managing complex itineraries, and making confident decisions on behalf of discerning clients.
You will have strong  GDS experience  though we are able to provide full cross platform training for candidates who have experience in Amadeus, Sabre or another GDS.
What Success Looks Like
Delivering a seamless, proactive, and anticipatory experience for Executive and VIP travellers

Acting as a trusted advisor, not just a booking agent

Managing highly complex, often last-minute travel changes with calm professionalism

Consistently achieving strong CSAT while meeting productivity and efficiency expectations

Demonstrating excellent ownership, judgement, and accountability in every interaction

What You'll Do
End-to-end management of Executive and VIP corporate travel, including air, hotel, ground transport, and bespoke requests

Providing expert recommendations aligned to traveller preferences, company policy, and duty of care

Handling urgent and high-impact travel disruptions with speed, empathy, and precision

Managing multiple channels (phone, chat, email) in a fast-paced Executive Care environment

Balancing premium service delivery with operational KPIs such as productivity, handle time, and SLA adherence

Building long-term relationships with Executive travellers through consistent, high-quality service

Collaborating closely with peers to maintain a high-performance, elite service culture

What We're Looking For
Essential:
Proven experience delivering high-touch, premium customer service (Executive travel, hospitality, aviation, luxury brands, or similar)

GDS experience (Amadeus, Sabre, Galileo or similar)

Strong understanding of contact centre performance metrics, including productivity, efficiency, and CSAT

Exceptional communication skills with a polished, confident, and discreet style

Ability to remain calm, decisive, and solutions-focused in high-pressure situations

Strong organisational skills and attention to detail

Desirable:
Experience supporting senior stakeholders, C-suite, or high-net-worth individuals

Exposure to out-of-hours, follow-the-sun, or on-call travel support models

Personal Attributes
Naturally service-oriented with a strong hospitality mindset

High emotional intelligence and sound judgement

Comfortable working autonomously and taking full ownership

Resilient, adaptable, and confident handling ambiguity

Commercially aware and performance-driven without compromising service quality

What we offer
Receive competitive compensation and equity ownership in Perk

Rest and recharge with our generous allocation of vacation days plus public holidays

Take control of your physical health with your choice of private healthcare or a gym allowance

Know that your loved ones are protected financially through your Life Insurance if the worst were to happen

Join our unforgettable Perk events, including our spectacular annual summer party

Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast,…