Customer Contact Adviser

Pertemps are delighted to be working with our public sector client to recruit a number of Customer Contact Advisors within their Social Care Direct team.

Role – Customer Service Advisor
Location – Edinburgh City Centre (Office based role)
Hours – 36 hours per week, Monday – Friday, between 0830 – 1900 (shift patterns will apply)
Pay Rate - £14.51 per hour
Start date – End of September 2026
Duration – Temporary until February 2027

You will be joining an established team who are the first point of contact for social work referrals.  This is a busy, rewarding contact centre role where you will handle calls and emails from members of the public and professionals, accurately recording information and ensuring referrals are passed to the appropriate person timeously.

You will be responsible for, but not limited to:

Acting as the first point of contact for social work referrals
Handling incoming calls from professionals and members of the public
Listening carefully and accurately interpreting the information provided
Writing clear, concise case notes and updating systems
Processing email referrals between calls
Liaising with Social Work professionals and internal advisors for guidance
Working both independently and as part of supportive team
Any other tasks as required

You should:

Be a good listener
Have excellent communication skills, both in writing and verbally
Have strong IT skills and be able to learn new systems
Have previous customer service experience
Be a team player

If you are interested in this role and have the required skills and experience, please apply online directly