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Global ERP Support Lead Customer Success & Ops
Job in
Edinburgh, City of Edinburgh Area, EH1, Scotland, UK
Listed on 2026-08-28
Listing for:
CAI Software, LLC
Full Time
position Listed on 2026-08-28
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support
Job Description & How to Apply Below
CAI Software is seeking a Customer Support Team Lead to join our Process Manufacturing unit, leading a global ERP support team that delivers exceptional ERP support to manufacturing customers. This role drives operational excellence, customer satisfaction, and continuous improvement across the support function, combining hands-on team leadership with a focus on process, metrics, and customer experience.
You will lead staffing, set performance expectations, monitor metrics, and collaborate with
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