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Key Account Manager – Concierge Customer Service Lead
Job in
Edinburgh, City of Edinburgh Area, EH1, Scotland, UK
Listed on 2026-08-29
Listing for:
Cambridge University Press
Full Time
position Listed on 2026-08-29
Job specializations:
-
Customer Service/HelpDesk
Account Manager, Client Relationship Management, Customer Success Management, Customer Service Rep
Job Description & How to Apply Below
Cambridge University Press is seeking a Customer Services Key Account Manager to lead high-profile accounts and act as the primary contact for strategic customers. The role focuses on proactive service, data-driven improvements, and delivering a concierge-level experience across the global learner community.
Based in Cambridge with hybrid working, you will coordinate internal teams, conduct regular reviews, and drive customer advocacy through excellent service and cross-functional collaboration.
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