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Complaints Triage Specialist – Children’s Services

Job in City of Edinburgh, Edinburgh, City of Edinburgh Area, EH1, Scotland, UK
Listing for: The City of Edinburgh Council
Full Time, Part Time position
Listed on 2026-08-29
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Bilingual
Salary/Wage Range or Industry Benchmark: 41000 - 48000 GBP Yearly GBP 41000.00 48000.00 YEAR
Job Description & How to Apply Below
Position: Flexible Complaints Triage Specialist – Children’s Services
Location: City of Edinburgh

The City of Edinburgh Council is recruiting a Complaints Triage Officer at Fort Social Work Centre. This permanent role focuses on ensuring that the voices of children who use services, their families and carers are heard, with complaints triaged and addressed within statutory timescales.

You will be the first point of contact for Children’s Social Work and Education complaints and enquiries, working with colleagues across Edinburgh to drive learning from feedback and improve outcomes.

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