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Children's Services Complaints Triage Lead
Job in
City of Edinburgh, Edinburgh, City of Edinburgh Area, EH1, Scotland, UK
Listed on 2026-08-29
Listing for:
Diversity Dashboard
Full Time
position Listed on 2026-08-29
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual
Job Description & How to Apply Below
Fort Social Work Centre is seeking a Complaints Triage Officer to be the first point of contact for Children’s Social Work and Education complaints and enquiries. You will triage, investigate and respond within statutory timescales, working closely with colleagues across Edinburgh to ensure learning from feedback informs improvements to services.
The role requires professional judgement and strong analytical skills, with the ability to build positive relationships with managers, practitioners
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