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Customer Care Team Lead — Scale & Excellence
Job in
Edinburgh, City of Edinburgh Area, EH1, Scotland, UK
Listed on 2026-09-02
Listing for:
Wrisk
Full Time
position Listed on 2026-09-02
Job specializations:
-
Customer Service/HelpDesk
Client Relationship Management -
Management
Client Relationship Management
Job Description & How to Apply Below
Wrisk is seeking a Customer Care leader to oversee the frontline team and ensure high service standards. You will work with the Customer Care Manager to motivate agents, meet SLAs, and spot opportunities for renewals and new business while maintaining compliant processes.
You will build a positive, collaborative culture, lead monthly 1-2-1s, and partner with trainers to close skill gaps. This role offers true hybrid flexibility and a chance to shape the customer experience at Wrisk.
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