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Business Energy Account Resolution Specialist
Job in
City of Edinburgh, Edinburgh, City of Edinburgh Area, EH1, Scotland, UK
Listed on 2026-09-04
Listing for:
Centrica plc
Full Time
position Listed on 2026-09-04
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
British Gas in Edinburgh is seeking a Business Customer Resolution Agent to own end-to-end customer accounts, investigate complex queries and help retain and grow relationships across a large portfolio. You will work in a small, empowered customer pod, handling account queries, debt conversations and tenancy changes, with hybrid work after training and a 37-hour week.
The role combines quality, compliance and customer outcomes, offering a supportive culture and a clear path to deliver the right
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