Feedback & Complaints Coordinator - Hybrid
Job in
Edinburgh, City of Edinburgh Area, EH1, Scotland, UK
Listed on 2026-09-04
Listing for:
Publica Group Limited
Full Time
position Listed on 2026-09-04
Job specializations:
-
Customer Service/HelpDesk
-
Government
Job Description & How to Apply Below
Housing Solutions - Reviews and Customer Feedback Coordinator with Publica Group Ltd is seeking an organised and detail‑oriented professional. You will manage housing complaints, appeals and information requests, ensuring timely and fair responses across multiple districts.
The role involves coordinating across teams, gathering information, investigating issues and supporting positive outcomes for residents. You will travel between council offices as required and help improve service delivery.
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