Membership Coordinator

We are currently seeking a proactive relationship-focused and resourceful Membership Coordinator

The on target earning potential for this role is 35543 per annum - comprising a base salary of 28543 plus a qualified estimate of 7000 in gratuities and service charge
* As a member of the Gleneagles team you will also enjoy a fantastic range of perks benefits and rewards

For the past century weve been making memories at our iconic hotel and sporting retreat in rural Perthshire. Gleneagles Townhouse our luxury hotel and members club on St Andrew Square Edinburgh has created an exciting new chapter in our history. Crowned Employer of the Year at the 2024 Cateys and retaining our Michelin Guide - One Key Distinction for the second year in 2025 everything we do is about surpassing expectations and creating unrivalled adventures for our guests.

Were devoted to making our people feel as valued as our this way we strive to support the whole you not just the professional part but the personal part too. People join our team for all sorts of reasons. Some work here to develop a career some work full-time while others have a part-time schedule to fit around their personal commitments.

However long you plan to stay with us and whatever hours youd prefer to work were open to flexible working requests and offer hours shift patterns and contract types to suit everyone.

• Delivering exceptional customer service youll act as a proud Ambassador for The Townhouse creating a warm welcome and building meaningful relationships with both new and existing members
• As the primary contact for our members and prospective members youll deliver an exceptional concierge experience handling enquiries requests and feedback with warmth and professionalism. From arranging restaurant gym reciprocal club and event bookings to anticipating individual needs youll ensure every interaction reflects the luxury standards of The Townhouse
• Working at pace youll be juggling many different communication channels and system interfaces at the same time whether youre answering and redirecting incoming calls answering members Whats App messages and emails or using our booking and member profiling software to make reservations and build member profiles
• Supporting our Membership & Membership Experience teams with all administrative elements of the membership lifecycle from onboarding through to renewals and resignations
• Youll be an internal champion for our member database maintaining an overarching understanding of how its used throughout the Townhouse. Taking ownership of the quality and accuracy of the database youll ensure member profiles preferences visit history and key interactions are consistently maintained to support personalised member experiences
• Providing administrative and operational support across the Membership and Membership Experience teams contributing to projects process improvements and the successful delivery of departmental objectives. Youll also prepare accurate reports dashboards and administrative information to support the monitoring of membership activity engagement and performance
• Youll oversee and coordinate member events assisting with the planning coordination and delivery of member events ensuring every detail is organised to the highest standard
• Attending weekly BEO meetings ensuring all member events are accurately communicated and operational departments are fully briefed
• Hosting member events alongside the Membership team youll ensure departments are fully briefed event spaces are prepared members are warmly welcomed and guests enjoy an exceptional experience throughout
• Youll have a fantastic knowledge of the facilities available for private events including room capacities suitable event types entertainment options food service timings menu offerings AV capabilities and special requests; youll gather accurate requirements and pass comprehensive information to the Events team ensuring a seamless handover for further discussion and planning
• Interacting with our members and guests alike always warm professional helpful and doing everything you can to exceed their expectations playing your part in making their experience with us luxurious in every way. Putting the needs of our members first you recognise that for them to receive an elevated experience youre focus on the finer detail is vital

• You have fantastic experience in hospitality membership customer service or a client-facing environment and you understand the importance of building lasting relationships and creating memorable experiences. You naturally go above and beyond to exceed expectations and strengthen member engagement
• A passionate ambassador for The Townhouse you actively promote our facilities events and membership offering continually identifying opportunities to enhance the member and guest experience while supporting…