Customer Service Advisor; Russian

Russian Speaking Customer Service Advisor

Are you fluent in Russian and English and looking for a customer service role with a genuine work-life balance?

I'm currently recruiting for a Russian Speaking Customer Service Advisor to join a leading travel business based in Edinburgh City Centre.

• Salary: £26,800 + £1,000 annual language bonus
• Hours:
  
  Monday to Friday, 8:00am - 4:30pm (no evenings or weekends!)
• Location:
  
  Edinburgh City Centre - just a 10-minute walk from the train station

As a Russian Speaking Customer Service Advisor, you'll be supporting travel customers across phone, live chat and email, taking ownership of each query from start to finish. Working as part of a supportive, high-performing team, you'll help deliver an outstanding customer experience while working towards key performance measures such as Customer Satisfaction (CSAT), Quality Assurance (QA) and Average Handling Time (AHT).

• Fluent in Russian and English (spoken and written)
• Previous customer service or contact centre experience
• Strong communication and problem-solving skills
• Comfortable multitasking across multiple systems
• Passionate about delivering exceptional customer experiences

• £26,800 salary plus £1,000 language bonus
• Monday to Friday working pattern
• Generous annual leave
• Performance-related bonuses
• Travel perks and discounts
• Hybrid working opportunities (performance-based)
• Excellent training and genuine career progression

If you're looking for a Russian Customer Service role that combines customer service, languages and career development, without weekend shifts, I'd love to hear from you.