Customer Service Operative

Location: York Place

Customer Service Operative Edinburgh Bus Station

Shift Pattern: 7 days on, 3 off. Then 7 days on 4 off. Working on rotation between  or
Rate of pay:

Weekday Standard - £14.51
Weekday unsociable (Monday – Friday 6am-7am, 9pm – 12am) - £18.56
Weekend standard (Sat&Sun, 7am-9pm) - £17.63
Weekend unsociable (Sat&Sun 6am-7am, 9pm-12am) – £21.68

You must be fully flexible to work Monday to Sunday.

Duration:
Ongoing temporary assignment

Up to 33 days holiday per year
Full training will be provided. Opportunities for First Aid training, Overtime available

The Customer Service Operative will:

Managing live traffic movements
Service provision to users of the bus station
Ensuring that all facilities and areas of the bus station are in a safe and clean condition
Assist in managing/developing and improving services and facilities at the bus station
Ensuring that agreed levels of service are maintained
Full training will be provided
What we are looking for:

Ability to work within a team environment, with both internal and external partners
Ability to interact with users of the bus station and provide clear and accurate information on services
High level of customer service
Strong problem solving skills
A degree of tact, diplomacy and sensitivity, both personal and political nature
A can-do attitude
Literacy and strong IT knowledge
Strong communication skills
Excellent awareness of Health and Safety requirements
Preferably experience of working within a live traffic environment
Personal attributes:

Well presented
Enthusiastic
Resilient
Motivated and eager to work to high standards during all shifts
Good listening skills
Work using your own initiative or as part of a team
Highly reliable
Excellent observation skills due to the high level of health and safety requirements

Apply Now