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Head of Scaled Customer Success; Commercial

Job in Edinburgh, City of Edinburgh Area, EH1, Scotland, UK
Listing for: ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses
Full Time position
Listed on 2026-09-18
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Management, Client Relationship Management
  • Management
    Client Relationship Management
Job Description & How to Apply Below

A  Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses is seeking a senior leader to own and scale the Customer Success function. You will lead two CS Managers, drive adoption and retention, and steer executive conversations to protect and grow revenue across a £4-5M ARR portfolio.

The role demands credibility to influence senior stakeholders, coach teams, and set the standard for commercial Customer Success in a fast-growing SaaS environment.

Join us at A  Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses as our next Head of Scaled Customer Success (Commercial) in United Kingdom.

We are currently recruiting a Head of Scaled Customer Success (Commercial) for our team in United Kingdom.

This is a strong role to take on the Head of Scaled Customer Success (Commercial) role at A  Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses.

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