Head of Complaints Operations & Customer Outcomes
Listed on 2026-09-29
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Customer Service/HelpDesk
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Insurance
Hastings Direct are recruiting a Senior Complaints Operations Leader to head a large-scale complaints operation across Retail Insurance and Claims. You will be responsible for delivering fair customer outcomes, meeting FCA DISP requirements and driving a culture of continuous improvement.
You will shape complaint strategies, partner with Claims, Customer Operations, Risk and Learning & Development to reduce complaint demand and improve customer experience, while operating in a hybrid model from
We invite applications for the Head of Complaints Operations & Customer Outcomes position located in United Kingdom.
Our organisation is growing, and we are hiring a Head of Complaints Operations & Customer Outcomes in United Kingdom.
This role is for the Head of Complaints Operations & Customer Outcomes role at Hastings Direct.
We are seeking a motivated Head of Complaints Operations & Customer Outcomes to join Hastings Direct in United Kingdom.
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