Telephony Agent

We are currently looking for a team of Telephony Agents to work in a results orientated, quality controlled environment where being able to work with a high level of accuracy to prescribed processes and strict deadlines is essential.

· Responding to calls from customers and / or third parties regarding the review annuity sales

· Proactively contacting customers by phone and / or in writing to obtain evidence required to enable case assessment

· Focus on the right outcomes and treating customers fairly

· Excellent communication skills in all forms and with people at all levels

· Enthusiastic about customer service

· PC skills (Word and Excel)

· Excellent telephony skills

· Experience of working within an office or call centre environment

· Basic knowledge of Financial Services Regulation

• Experience of dealing with customers in a regulated environment
• Good letter writing
• Basic understanding of pensions

This is a full-time contract position.

Working hours:

Monday – Friday (9am – 5pm)

This project commences on the 21 st October. You MUST commit to the full duration through to the end of March 2020.

Cynergie specialises in complaint handling and compliance review services across regulated industries such as Financial Services, Utilities and Ombudsman Services. We partner with our clients to process complaints or compliance review work through the provision of either temporary resources (contractors) to work on site or via a full outsourced managed service.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status. If you have a disability or additional need that requires accommodation, please do not hesitate to let us know.