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Complaint Resolution Specialist

Job in Edinburgh, City of Edinburgh Area, EH1, Scotland, UK
Listing for: Castle Water
Full Time position
Listed on 2026-10-08
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep
Salary/Wage Range or Industry Benchmark: 26000 - 28000 GBP Yearly GBP 26000.00 28000.00 YEAR
Job Description & How to Apply Below

Castle Water is seeking a Complaint Handler to join our supportive Complaints Team. You’ll help customers feel heard, investigate concerns fairly and contribute to improving the service we provide. If you enjoy problem-solving, clear communication and keeping things moving in a busy environment, this could be a great role.

Training and support will help you build confidence. A good eye for detail and the ability to write clear, helpful responses are essential, and you’ll work in a Monday–Friday

Our team is growing, and we are hiring a Complaint Resolution Specialist in United Kingdom.

We appreciate your interest in this position.

Join Castle Water and contribute to our ongoing work.

Take a moment to read everything above and see whether this role is right for you.

This posting is for the Complaint Resolution Specialist role at Castle Water, based in United Kingdom.

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