Customer Resolution Lead: Complaints & Improvement
Listed on 2026-10-18
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Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Customer Success Management, Bilingual
Business Stream Ltd in Edinburgh is seeking a Customer Resolution Case Owner to resolve telephone and written complaints, ensuring customers are listened to, supported and given clear outcomes. You will investigate issues, identify where service has fallen short and work with colleagues across the business to agree fair redress.
This role requires dedicated complaints handling experience, strong communication, and the ability to manage conversations with customers, wholesalers and internal
Our group is growing, and we are hiring a Customer Resolution Lead:
Complaints & Improvement in City of Edinburgh, Scotland, United Kingdom.
If your experience matches this role, we encourage you to apply.
All applications are reviewed carefully by our team.
The position is based in City of Edinburgh, Scotland, United Kingdom.
This opportunity is part of our work in Bio & Pharmacology & Health, Sales.
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