Visitor Assistants​/Retail Sales Assistant

About us

The Royal Zoological Society of Scotland (RZSS) is a wildlife conservation charity with a bold vision: a world where nature is protected, valued and loved.

Edinburgh Zoo and Highland Wildlife Park are our gateways to the natural world through which people can experience nature.

The role

Providing a first-class service to visitors to RZSS Edinburgh Zoo’s Giant Lanterns event. Providing a high standard of customer service at all times and ensuring all areas of the site are presented to the highest standards.

The roles available are within either our retail or admissions teams.

Some of the things you’ll do:

Provide first-class customer service by maintaining a positive, welcoming environment, proactive and helpful attitude to all visitors at all times, meeting or exceeding our Customer Service Standards.

Ensure all front of house areas are maintained to the highest standard, ensuring stocks are regularly replenished, all areas are clean and clear, all products are displayed and merchandised as directed.

Operate admissions systems efficiently and effectively to both sell and upsell products.

Operate the tills efficiently and assist with the counting and recording of monies to agreed standards.

Respond to unexpected situations in a professional manner and seek advice and support from line manager when required.??

Ensure all front of house areas (car park ) are maintained to the highest standard, ensuring tickets, leaflets and information are regularly replenished, all areas are clean and clear, all posters and signs are presented as directed.

Occasionally provide assistance in other operational areas including retail

Building on previous experience share ideas and suggestions to increase revenue and minimise impact on the environment.

Ensure compliance with RZSS’s policies, procedures and guidelines, together with all relevant regulatory and statutory requirements.

Engage with the charities appraisal system, and demonstrate commitment to our values, behaviours and your continuous personal development.

Perform other reasonable duties and projects for RZSS as directed by your Manager.

What we’re looking for:

Good achievement in standard grades (or equivalent), including English and Mathematics.

Accurate numerical reasoning skills and attention to detail.

Experience in use of electronic cash till.

Providing first-class customer care and service, including dealing with customer queries.

Previous work in a range of visitor experience activities.

Please see the role profile for further information on what the role involves and essential/desirable criteria.

The roles are expected to last for a period of 4 months November 2026 – February 2027.

These roles are subject to standard pre-employment checks, including the candidate’s right to work in the UK and Basic Disclosure check.

Please note that shortlisting of applications and interviews for this position will take place while the advert is live.

The advert will close once successful candidates have been found.

Interested candidates are therefore encouraged to submit applications, as soon as possible.

The Royal Zoological Society of Scotland is an equal opportunities employer. Our policy is to recruit a diverse workforce following the guidelines of the Equality Act 2010.